BANDAL INFORMATION
Cancellation and refunds
Information about stopping renewal and requesting a refund for a Bandal Sync subscription.
1. Which purchases are covered?
This page describes monthly and annual Bandal Sync subscriptions purchased through Paddle. Downloading the currently distributed free desktop app does not require a subscription payment. Participation in the official community does not require this subscription.
2. Stop the next renewal
My subscription shows your access period and renewal status and lets you cancel the next renewal. Accounts with a billing record can open Paddle to manage payment methods and receipts.
Use the subscription-management link in your Paddle purchase-confirmation email or ask Paddle support to cancel. Standard Paddle cancellation takes effect at the end of the current billing period and stops subsequent payments.
Stopping automatic renewal does not by itself request a refund of an existing charge. Follow the refund procedure below if you want a past payment refunded.
3. Refunds for Korean customers
Paddle’s current refund policy provides customers in South Korea with an unconditional seven-day right to cancel digital content or service contracts after delivery and receive a full refund. Requests must be made within seven days of the transaction date.
An approved full refund ends access granted by that payment period. A partial refund preserves access; if approved refunds and credits for the same payment reach its full amount, access for that payment period ends. Access remains in place while a refund request is being reviewed.
Other refund requests, product defects, and persistent technical problems are reviewed under Paddle’s policy and applicable law. This information does not restrict statutory rights.
Read Paddle’s refund policy · Reviewed October 13, 2026
4. How to request a refund
- Open the support link in your purchase-confirmation email or receipt, or visit Paddle’s payment support page below.
- Choose Request refund and identify the relevant transaction.
- Provide the transaction details and any requested explanation, then check the outcome. If you no longer want the subscription, also check that future renewal has been stopped.
Paddle payment and refund support
Refund approval and receipt of the funds are different stages. Paddle refunds to the original payment method where possible; the time until the funds appear depends on the payment method.
5. If a Bandal feature is not working
The device, app version, and steps that reproduce a problem help us investigate. Do not post account details, payment information, or personal files publicly.